A Gaming Plan of Management (GPOM) is a framework for patrons and venue staff to understand a venue’s responsible conduct of gambling obligations. It will provide guidance to staff on how to meet these obligations and how to respond to particular gaming-related situations.
All hotels and clubs with gaming machines will be required to create and maintain a GPOM, and all staff must comply with the GPOM from 1 September 2024.
The minimum requirements for the GPOM will be outlined in amendments to the Gaming Machines Regulation 2019.
The GPOM must include certain information about your venue’s gaming operations and responsible conduct of gambling and harm minimisation obligations. The Gaming Plan of Management fact sheet_PDF, 469.72 KB describes the requirements and what information is required in your GPOM.
The Gaming Plan of Management template DOCX, 1250.18 KB can be used to create your GPOM. If you choose not to use this template, you still need to include all the required information as outlined in the Fact sheet.
Hotels and clubs must ensure that staff involved with the conduct of gaming are trained on the GPOM.
The GPOM is not required to be given to the Authority or L&GNSW for approval.
However, inspectors will incorporate GPOM checks into inspections and there will be penalties for not having a GPOM as required by the Gaming Machines Regulation 2019. Inspectors use a graduated enforcement approach outlined in the Compliance and Enforcement Policy.
