Key contacts - Liquor & Gaming NSW

Our customer experience team

Our customer experience team can help you on the range of services we provide, including:

liquor and gaming regulation and licensing information
Responsible Service of Alcohol (RSA), Responsible Conduct of Gambling (RCG), Licensee and Advanced Licensee training and competency cards
product orders including incident registers, and mandatory liquor and gaming signage
requests for data and statistics, such as premises listings and club rankings
general enquiries.

Call us

T: 1300 024 720 | Monday - Friday | 9am - 4pm

Speak to us in your language

T: 131 450 - ask the interpreter to connect you to Liquor & Gaming NSW on 1300 024 720.

Contact us online

Use our online form to:

Ask us a question - ask for help to point you in the right direction
Complain about a licensed business or incident
Complain about us: Liquor & Gaming NSW or its service
Compliment us
Make a suggestion

Write to us

Liquor & Gaming NSW | GPO Box 7060 | Sydney NSW 2001

contact.us@liquorandgaming.nsw.gov.au

Our Hospitality Concierge team

The Hospitality Concierge provides personalised guidance on a range of government support, including:

Helping access government incentives and initiatives i.e., outdoor dining and live music incentives.
Outreach to industry and councils to understand current barriers to uptake and provide information on licensing/application pathways.
Linking with government partners and local councils to support smooth and coordinated approvals.
Working with the 24-hour Economy Commissioner to deliver more impactful outcomes for businesses.
Sharing information about special entertainment precincts and their potential to boost trade, support live performance and increase footfall in the precinct.

Book a call with the Hospitality Concierge

Media enquiries

For any media enquiries, please contact media@liquorandgaming.nsw.gov.au

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Head office

4 Parramatta Square | 12 Darcy Street | Parramatta NSW 2150

There are no counter services at our head office.

Reporting fraud, corruption and misconduct

The Department of Enterprise, Investment and Trade Integrity Hotline makes reporting instances of misconduct or wrongdoing a simple process. It’s available 24/7 to raise a concern and you have the option to remain anonymous.

Find out more and make a report.

Quick links

Working in the Industry: NSW has a tiered industry training framework, so that you complete the relevant training as required by your role. To find out more, see our pages Serving alcohol responsibly, Training to work in the industry, and Licensees and approved managers.
Manage your Competency Card Online: Keep your contact information up to date to receive essential updates and reminders. Visit the Competency Card Self Service Portal to update contact details, renew with a renewal number, order replacements for lost or stolen cards, and add a privacy endorsement.
Access your Competency Card through your smartphone: Download the Service NSW app and get started with digital licences
Operating a Business: To learn about the relevant licensing requirements for your type of business and other helpful information, see our content on Liquor licences, Gaming licences, Running your business, and Community involvement .
You can order signs and brochures for your business here.
You can manage your liquor licence here.